Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. I recently got Virgin broadband installed. 2. Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Virgin Media; My Virgin Media; Shop; Help;. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. which will give you a general idea of VM fixtures and fittings. Push the white cable with the black label into the Hub. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. 0 Kudos. 3) get VM to fit a new box for you. The box and cables may have been removed by the previous occupiers. I will be able to assist you in getting this sorted out. . My Virgin wall socket just have phone line, didn’t get any F type connector, so I cannot connect the isolator cable. I’ve ordered a broadband only package and it said I was applicable for a self install kit. Working hard to help connect the nation, shop our offers and order online. Virgin media wall socket for broadband is not what js shown on the installation guide. The first thing is to start making alternative arrangements for your internet connectivity. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. on 15-02-2022 10:03. in Networking and WiFi yesterdayJust like the other posts- I do not have a virgin media wall box. Call the pre-installation and delivery team on 0800 052 1734 and request a tech visit. Hi! New to the UK and just moved into our first home here. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Socket should be on the underside. Now simply cut the damaged end off the cable and strip the outer sheath of the cable then insert the wires in. Turn on your TV and get connected. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. Sounds like you need a manned engineer install rather than self-serve. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults)Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. Just moved in to new (rental) flat. Sorry to hear your self-installation was unsuccessful because you do not have a VM socket. call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Account - Mobile. Once your kit is delivered though it will be activated shortly after and VM will start charging you for your package so it is in everyone's interests to get a tech out asap to connect you. VM has two clear working days to get you connected before any compensation applies, once you have informed them of the problem by phone. I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. But this is provided you already have an undamaged Virgin Media socket. Finally, they'll complete the setup to make sure it's all working. This hole will typically be up to 1cm in diameter and often positioned near your front door. The box and cables may have been removed by the previous occupiers. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. Vonage 2nd line. These enter my house via an air brick/vent very close to. Account - Mobile. . Manage Your Account. To best look into this, I am sending a private message. Absolutely not. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. The socket you need will be marked with the Virgin Media logo. 0 Kudos. To best look into this, I am sending a private message. Stay safe online. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Tudor. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. If you're happy with this and for the charge we can make the arrangements for you 🙂. The wall box may be branded with the logos of an old cable TV company (not VM). Options. Plug into the Hub. I’m sorry to hear of the issues that you’re having with your installation. • Scroll to the HDMI port you connected the cable to. Browse. Feb 22, 2022. Options. But I have no Virgin Media Wall socket in my - 5383603. The internal wall sockets may be under different names of former cable companies such as NTL, Cabletel, Telewest etc. So, a 50 minute broadband, TV and phone. Some new sockets may look like one of the below. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. 0a output. The engineer will bring everything needed to install your Virgin Media services on your chosen day. )In this video, I am showing the sta. Can I have engineer visit and setup it? Thanks. 2. Virgin Media Extension Cable. I placed this box where I needed it, ran a new cable and used the splitter from the original box to install it. New to the UK and just moved into our first home here. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the. Virgin Media; My Virgin Media; Shop; Help;. The wall socket I have within my home does not appear to be working. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. . 95. I have my original wall box still that has the CableTel logo. 01/09/14 - 13:14 #2. But I have no Virgin Media Wall socket in my house. - 5250024It has two outputs on the left of the wall box. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. Follow these simple installation steps for your Virgin Media home phone set up. We have the quickstart pack but sadly cannot get broadband set up and working. I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. Actually it is not a box it is just a cover to cover up the splitter behind it. Install Broadband. --Hub 3. 32K. Fibre Broadband. Plug into the Virgin Media wall socket. Broadband wall socket. It seems that I need an electrian to install a wall. There’s a BT open reach box so I’m guessing the previous occupier was with them and not VM. We have the quickstart pack but sadly cannot get broadband set up and working. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. The Openreach sockets do not work for Virgin Media. Then push the connector VM have provided over the screw thread. on 03-08-2020 18:05. Some older sockets may have NTL or Telewest written on them. Plug the cables into the Hub. Next, connect the power cable. Try the automated service status number 0800 561 0061 to check for any faults in your area. Stay safe online. Call the Pre-installation and delivery team on 0800 052 1734 and see what they say. The agent said I’ll need an eng. Or wait here a day or two for a VM Mod to pick this up. Bits and bytes. on 18-05-2022 19:55. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. . However, I do not have any of the specified wall sockets available. Rob. Virgin Media engineer installation. Hi mariz2198, thanks for posting and welcome to our community. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. Call the Pre-installation and delivery team on 0800 052 1734. Plug the WiFi Pod into a socket on a wall inside your home and make sure it’s upright. Gary71. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. Connect the Virgin TV 360 HDD box or MRV 360 box to a co-axial TV outlet and connect the HDMI cable to the TV. Solved: Hi all, I am having my virgin media kit delivered Monday for quick self installation In worried I don't have correct socket can - 5181199Virgin in my area in Networking and WiFi 21 minutes ago; I Need a Virgin Media Wall Socket in QuickStart, set up and connections 5 hours ago; Hub 5 remote restart by Virgin in Networking and WiFi 5 hours ago; Cannot reset password in Email yesterday; Packet Loss when gaming, and on discord. Got my virgin media self install kit but I don't have a virgin socket. Local. The socket will have a Virgin Media logo on it and the port is at the bottom. Finally, they'll complete the setup to make sure it's all working. 3 weeks ago. I'm a Very Insightful Person, I'm here to share knowledge. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. Or if the other end of the white cable is in a more useful. Options. We have tried plugging it into the only box we found it would fit but no luck. You need something called a barrel to connect the two. All Rights ReservedNo setup fee. QuickStart, set up and connections. No Virgin Media have their own network which is separate to Openreach`s. Thanks for your post on our Community Forums @Kimloan, and a very warm welcome to our Community Forums! Sorry to see that the installation could have been done tidier that what was left behind. Options 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Then Cables Run From There To The. Turn on and start the hub. Broadband and TV deals. Installing and configuring your kitSame thing happened, and on all the wall phone points. If you in a property that's recently been added to Virgin Media's network we have another video th. The installation should take around an hour. If there’s already a cable plugged into your Virgin. on 31-12-2021 10:47. The other is marked TV, & this is used for TV & Broadband. end of the isolator cable and push it firmly into the Virgin Media socket on your wall. 168. Professional. Here you’ll find all the help you need for Virgin Media related problems and issues. Account - Mobile. Sometimes there is no wall box, just a trailing cable. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. 0 Kudos. Options. Follow these steps to install your virgin Media Broadband, TV and Phone service. Don’t plug the power cable into a plug socket yet. . The installation should take around an hour. Don’t plug the power cable into a plug socket yet. Hub 3. We’ll also make sure the switch goes smoothly, so you’re not without broadband for any period of time. I would love to help you get your service installed. The answer is yes. called the delivery team and they managed to book a technician for me. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. The top “capped” one is marked FM & has been disused since cable went digital. If there is no internal box or the cable has been removed, you will need to ring VM and request an installation visit to get the internal box fitted. connector cable from the wall socket, as we’ll be re-using that later. We have the quickstart pack but sadly cannot get broadband set up and working. Go to virginmedia. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied, to remove it. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. I was told when purchasing the broadband package that fi. Step 4. How long will the QuickStart installation take me? WiFi Hub - 30 mins. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to plug anything in to. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. 1. Reply. Hello VLNeedham. I had bought a VM broadband and used self installation but saw that my VM socket was not round. I don't work for Virgin Media. This box is identical in make and size. If you’re joining NOW Broadband from BT, EE, TalkTalk, Plusnet or any other non-cable provider, you won’t need to cancel with them or let them know you’re leaving - we’ll take care of everything. 2 1. 0 A socket to USB A socket coupler module • Flylead length is 200mm • Takes up one module space • 50x. Solved: No Vigin Media socket - Virgin Media Community - 4917594. on 05-04-2023 09:20. No, any cables within the house can be touched as much as the householder wants to touch them. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. . 95 when taken with an 18-month contract on the line rental, which costs from £17. Networking and WiFi. Or if the other end of the white cable is in a more useful. However, there is no Virgin Media Wall socket in my house. Extend your wired Internet access to any room in your house using your existing electrical wiring. How can we - 5041171Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. Virgin Media; My Virgin Media; Shop;. Plug into the Virgin Media wall socket Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. I’ll call the 0800 number. Ashleigh_C. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Manage Your Account. 1. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hello, I just got my virginmedia broadband setup delivered. (Finally Solved) November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. Any extension that you create after the main socket is your responsibility. Get the Hub ready by connecting the wires. Installing and configuring your kitMeasuring a compact 230x153x55mm and weighing 1. Installing and configuring your kitWe would like to show you a description here but the site won’t allow us. Stay safe online. My Virgin wall socket just have phone line, didn’t get. Thank you. Virgin Media; My Virgin Media; Shop;. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. Each box also has separate channels and settings, so you can different shows at the same time, in different rooms. Or you may be quicker than average! You won’t be involved the whole time. Plus, again optionally, a cable will be run to a phone socket for the phone service. Had arranged self-install as per suggestion from VM. @ericchuang wrote: I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. Very poor advice. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. But I have no Virgin Media Wall socket in my - 5339557. If digging / drilling / new external & internal cables are required the. I have - 5399069Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. Security matters. If the VM hub and your PC are in different rooms, you would need to get a wi-fi adapter for the PC and connect wirelessly. Friday or 8AM-6PM Saturday and Sunday if you can't find anything. If you already have an existing line, an engineer shouldn’t be required, it should just need to be switched back on. Joining in Options. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Networking and WiFi. @umerarifkhan11 wrote:. I am so sorry to hear that you seem to be missing a wall socket in the home. We have the quickstart pack but sadly cannot get broadband set up and working. No Virgin Media socket Go to solution. Also routing cables/wireless. 0 Kudos. No virgin media wall socket in QuickStart, set up and connections yesterday; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections WednesdayHi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. Browse Virgin Media Virgin Media Community. My Virgin Media App. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. 1 Mar 2016. Guaranteed High quality components and installation. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. . You can also identify a split socket looking at the side. . Your photo shows a TV aerial socket which would not be suitable for VM. Push fit the VM-supplied lead onto the socket. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. Sorry to hear about these issues with your Quickstart installation! It does sound like you will need a manned installation. We all know and love the internet and TV services that can enter our homes through entry points. Push the red label end of the white cable, into the wall socket. The cable could be hidden within, or behind, furniture. 5m isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. I have virgin TV downstairs, set top box connected by a cable which leads to the virgin media branded/fitted socket on my wall. 1. The cable will be going underneath the flooring and amy thinking to have a wall socket like this: Double Flush Mounting F Type Outlet : Aerial Wall. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. I have taken a look on our side and it looks as though you have spoken with the team regarding this. . Thank you so much for your first post and welcome to the community forums, it's great to have you here. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. You cannot watch live TV via the guide without the wired coax, but you can still use the mini box in your loft as long as you have WiFi reception there. We are setting it up but are unsure how to connect it into the broadband. Just push to fit. Explain what needs to be done and book an engineer visit. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). Push fit the VM-supplied lead onto the socket. Both your fibre cable and Wi-Fi router will be plugged into this. Package arrive today and realized I don't have a VM wall socket to. 0 Kudos. For more information, select the type of broadband service you're planning to switch to on TalkTalk: Fast Broadband. Options. He - 5270179. 0 A Socket Wall Plate Module, 50x25mm. Need wall socket. Everything you need is posted to you. There are multiple different branded wall boxes inside our flat but none. 2 weeks ago - last edited 2 weeks ago. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Virgin media wall socket in an unusable place in QuickStart,. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. ahhh the rubbish that is CS - you could try this. Direct Save Telecom. My issue is the small wire is attached to the fibre and held there wit. Get the Hub ready by connecting the wires. I'm very sorry to hear about the non wall socket. 3 weeks ago. Web it will be a dual cable drop brought from the street to the outside of your property. Manage Your Account. Tried looking but can't see a way to book an engineer for this? ThanksWall Socket. Re: No wall socket. D01 C9W8. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Push the red label end of the white cable, into the wall socket. Call the pre-installation and delivery team on 0800 052 1734. I don't have a virgin media wall socket and this is stressing me out. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. on 15-02-2022 10:03. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. on 03-08-2020 18:05. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Call the Pre-installation and delivery team on 0800 052 1734. Occasionally only a very short stub of wire is left behind often hidden. on 03-08-2020 18:05. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. com email address to different Virgin account. 388. Thanks for the reply. Browse Virgin Media Virgin Media Community. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Mark as. on 15-11-2022 18:53. The box and cables may have been removed by the previous occupiers. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Can't find Virgin Media socket in QuickStart, set up and connections yesterday; Gone away form received when setting up account in QuickStart, set up and connections Tuesday; I Need a Virgin Media Wall Socket in QuickStart, set up and connections Tuesday; Delayed Installation in QuickStart, set up and connections TuesdayRe: Wall socket connection. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in. 12. Latest Model Isolated Genuine Virgin Media White Internal use Wall Box Outlet Socket with Euro Module. If you. Hi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. VIRGIN MEDIA V6 TIVO EXTENSION CABLE. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Virgin media wall socket in an unusable place. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. No Virgin Media Wall socket . The cable could be hidden within, or behind, furniture. Thank you for the tel no. Plug the cables into the Hub. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it is. Just. on 03-12-2022 10:11. Hello, We recently moved into a house which has this box connected to the router. The socket you need will be marked with the Virgin Media logo. Pop the power cable into a nearby plug socket, and turn it on. If an engineer is offered - accept that. 3 weeks ago. I’m annoyed because I actually had a virgin sales person in my house. SpeedWe would like to show you a description here but the site won’t allow us. Speedvirgin media internal wall box. The engineer will bring everything needed to install your Virgin Media services on your chosen day. Push the white cable (from the old Hub) into the back of the new Hub. 0 Kudos. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere.